Refund Policy

At BioPo Skin Care, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a 30-day return policy under the following conditions:

Eligibility for Refunds

• Items must be returned within 30 days of purchase.
• Products must be unused, unopened, and in their original packaging.
• Refunds will be processed only for items purchased directly from our website. If you purchased through a retailer, please contact them for returns.

How to Initiate a Return

To start a return, please contact our customer service team for a return authorization:
📧 Email: info@biopo.net
📞 Phone: +1-844-637-7952

Once your return request is approved, you will receive further instructions on how to send your item back.

Processing & Refund Time

• Returns are typically processed within 10 business days of receiving the returned goods.
• Refunds will be credited back to the original payment method. Processing times may vary depending on your bank.

Return Shipping Costs

• Customers are responsible for return shipping fees, including postage and insurance.
• We are not responsible for lost, undelivered, or damaged return packages. We recommend using a trackable shipping service.

Non-Refundable Items

Certain items cannot be returned for hygiene and safety reasons, including:
❌ Used or opened skincare products
❌ Items marked as final sale
❌ Gift cards

For further assistance, feel free to contact us:
📍 Location: Florida, USA
📧 Email: info@biopo.net
📞 Phone: +1-844-637-7952

We appreciate your trust in BioPo Skin Care and are here to ensure you have the best experience possible!